Privacy Policy

Introduction

At dhjhTenbury Wells LLP, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services.

Who We Are

dhjhTenbury Wells LLP
81/83 Teme Street
Tenbury Wells
Worcestershire
WR15 8AE
Email: info@dhjhtw.co.uk
Phone: 01584 811686

What Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and address.
  • Financial Information: Bank details, tax information, and other financial data necessary to provide our services.
  • Website Usage Data: Information about your interactions with our website, including IP address, browser type, and cookies.
  • Communication Records: Emails, messages, or other correspondence.

How We Collect Your Data

We collect data in the following ways:

  • Directly from you when you contact us, complete a form on our website, or engage with our services.
  • Automatically through website tracking tools (e.g., cookies).
  • From third parties, such as HMRC, Companies House, or other professional advisors you authorise.

How We Use Your Data

We use your personal data for the following purposes:

  • To provide accounting and financial services.
  • To comply with legal and regulatory requirements.
  • To respond to enquiries or provide customer support.
  • To improve our website and services.
  • To send you information about our services (if you have opted in).

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfil our contractual obligations.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interest: To improve our services and manage our business.
  • Consent: Where you have provided explicit consent (e.g., for marketing communications).

Data Sharing

We may share your data with:

  • Regulatory authorities, such as HMRC.
  • Professional advisors, such as solicitors or auditors.
  • Service providers, such as IT support or website hosting providers.

We ensure that third parties receiving your data maintain equivalent levels of data protection.

Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Financial records are typically kept for a minimum of six years, in compliance with legal obligations.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to access your data.
  • The right to correct inaccurate or incomplete data.
  • The right to request data deletion (subject to legal obligations).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to data processing.
  • The right to withdraw consent for marketing communications.

To exercise your rights, contact us at info@dhjhtw.co.uk.

Cookies

Our website uses cookies to ensure its functionality and to analyse traffic through Google Analytics.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience by remembering preferences and providing insights into website usage.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function correctly and cannot be disabled in our systems.
  • Google Analytics Cookies: These cookies track website usage and provide us with anonymised insights to improve our services. These cookies do not identify individuals and only collect aggregated data.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website.

Security

We employ robust security measures to protect your data, including encryption, firewalls, and secure storage systems.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

dhjhTenbury Wells LLP
81/83 Teme Street
Tenbury Wells
Worcestershire
WR15 8AE
Email: info@dhjhtw.co.uk
Phone: 01584 811686